Job Overview
Senior VMware and Storage Administrator
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Job Description
Role Responsibilities:
- Provide 3rd level Support services for production VMware Enterprise Platforms and customer storage infrastructure
- Provide technical advice as required for the improvement of VMware Enterprise Platform configurations
- Install and configure VMware and storage technologies as required
- Act as escalation point in VMware and NetApp storage matters; Mentor and coach others in these areas
- Perform onsite maintenance and troubleshooting when required
- Participate in resolver groups as part of the problem resolution process
- Adhere to Incident, Problem and Change Management processes as per ITIL standards and within SLA
- Provide after hours on-call escalation
- Root cause analysis to prevent issue re-occurrence
- Create and ensure technical documentation is current
- Various reporting, team and client meeting responsibilities and other assistance as required in the provision of customer support excellence